Terms of Service
Updated: November 22, 2025
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Agreement Overview
This Terms of Use (“Agreement”) constitutes a legally binding agreement between ViralCuts, LLC, a Limited Liability Company organized under the laws of the State of Delaware (“ViralCuts”), and the Customer (“Customer”). Failure to agree to and adhere to all terms, conditions, and obligations contained herein results in the prohibition of the Customer’s use of the Services, requiring immediate discontinuation. Except for ongoing obligations, such as payment for services rendered, the relationship between Customer and ViralCuts shall cease upon termination of this Agreement.
Service Plans
Part-Timer: ViralCuts shall deliver up to six videos per calendar
month, including two High-Fidelity and four Low-Fidelity videos.
Creator: This plan assigns a dedicated animator to the Customer. While work hours per week are not guaranteed due to potential interruptions (such as vacations, sick leaves, etc.), ViralCuts strives to provide approximately 40 hours of dedicated service per week. No fixed quantity of video deliverables per month is committed. Response time for new service is within two days.
Studio: Assigns two dedicated animators. Conditions of the Creator Plan apply, with concurrent work on two requests. These Service Plans are subject to modification, enhancement, or revision at ViralCuts’ sole discretion. Customers should regularly review terms.
Cancellation
Customers must cancel their service at least seven days prior to the renewal date to avoid charges for the subsequent period. Failure to cancel within this timeframe will result in non-refundable charges due to the allocation of resources, such as assigned animators.
Automatic Acceptance
Work delivered to the Customer will be deemed automatically accepted 48 hours after delivery, unless the Customer provides specific feedback or requests revisions within this timeframe. This policy is in place to facilitate the timely commencement of editing the next video, ensuring that Customers receive the highest quantity of content possible within their service plan.
Pricing Plans & Refund Policy
Customers may cancel their subscription at any time. However, as an animator is assigned to the account at the time of creation, no refunds are offered under any circumstances. In the event of a cancellation, ViralCuts ensures that the Customer will continue to receive the service as promised until the end of the current billing cycle. Please note, there are no partial month refunds, and the cancellation will take effect from the next billing cycle following.